How to Pay Your Bill

Payment Methods and Due Dates

DigitalOcean billing cycles are monthly. Your account balance accrues over the course of the calendar month based on your resource usage. Your balance is due on the first day of each month.

Note

If your account is new, your balance may instead be due when your balance exceeds your usage threshold. Usage thresholds are predetermined spending limits for new or unverified users that, when met, triggers a charge to the account’s primary payment method. We remove usage thresholds automatically once an account has a reliable history of payments.

There are two ways to pay for your resource usage:

• At any time during the month, you can manually make a payment using any valid payment method.

  This lets you pay for your month-to-date resource usage before it’s due, pay an overdue balance, or make a pre-payment. Pre-payments let you pay ahead of time for future resource usage.

• When your balance is due, we first apply any pre-payments, then we automatically charge the primary payment method on your account for the remaining balance.

We currently accept payment using credit cards (Visa, MasterCard, American Express, Discover, UnionPay, Diners Club, and JCB), debit cards, third-party providers (including PayPal, Google Pay, and Apple Pay), and ACH direct debit from U.S. banks.

How to Manage Payment Methods on DigitalOcean

How to add, edit, and remove payment methods on your DigitalOcean account, including credit cards, debit cards, and third-party providers.

Making a Payment

You can make a manual payment on the Billing page. Your current account balance is listed at the top of the page, next to a payment button. The text of the button varies if the account balance is overdue or if you’re making an early payment.

Click the payment button to go to the Make a payment page. In the Payment Amount section, you can select from any past due balance, estimated costs for the current billing period, or a custom amount.

After you enter the amount you want to pay, you can make the payment in two ways:

• Saved Payment Methods. You can choose from any credit card, debit card, or third-party provider that you have already saved to the account. You can also add a new credit or debit card with the Add card option in the dropdown menu.

  To use this option, select or add a card, then click Submit Payment to pay.

• Pay with a 3rd-Party Provider. You can submit a one-time payment with a third-party provider, like PayPal, Google Pay, or Apple Pay. To use this option, click the third-party provider you want to use. You will be rerouted to that provider to complete the transaction.

  When using PayPal, your account balance will update after your payment is processed, which often takes several hours due to PayPal’s processing. PayPal also sometimes holds payments for up to 72 hours, meaning PayPal has received your money but hasn’t sent it to us yet, but the payment will still apply once PayPal releases it.

Help with Payments

Can I have a refund?

We do not offer refunds. If there are extenuating circumstances, contact support.

Can I have an extension on the due date of my bill?

We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended. If you need more time to pay your bill, contact support.

My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?

Prevent your account from being suspended by making a payment. You can add a new payment method, update an existing payment method, or pay via PayPal.

If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.

Why was my credit card declined?

There are many reasons why a card may be declined, but banks typically don’t pass this information along to DigitalOcean. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.