DigitalOcean billing cycles are monthly. Your account balance accrues over the course of the calendar month based on your resource usage.
Your balance is due on the first day of each month or when your balance exceeds your usage threshold. Usage thresholds are predetermined spending limits for new or unverified users that, when met, triggers a charge to the account’s primary payment method. We remove usage thresholds automatically once an account has a reliable history of payments.
There are three ways to pay for your resource usage:
At any time during the month, you can pay your current account balance using any valid payment method. This lets you pay for your month-to-date resource usage before it’s due or pay an overdue balance.
At any time during the month, you can make a pre-payment with PayPal. This lets you pay ahead of time for future resource usage.
When your balance is due, we automatically charge the primary payment method on your account for any balance remaining after pre-payments.
We currently accept payment using credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and PayPal.
You can pay your month-to-date balance on the Billing page. Your current account balance is listed at the top of the page, next to a payment button. The text of the button varies if the account balance is overdue or if you’re making an early payment.
Click the payment button to go to the Make a payment page.
Choose a Payment Method. You can choose from any credit or debit card on the account or add a new payment method from this page.
Next, choose a Payment Amount. You can pay the estimated cost for the billing period to date or a custom amount. You cannot pay more than the estimated cost using a credit card.
After you select your options, click Submit payment to pay.
Pre-payments let you pay ahead of time for future resource usage. When your account balance is due, we apply pre-payments before we charge any credit or debit cards.
You can make pre-payments with PayPal on the Billing page. In the Payment methods section, click the PayPal tab.
Enter the amount you want to pre-pay, which must be at least $5, then click Continue to PayPal. Follow the instructions on the PayPal page to complete the transaction.
Your account balance will update after your payment is processed, which often takes several hours due to PayPal’s processing. PayPal also sometimes holds payments for up to 72 hours, meaning PayPal has received your money but hasn’t sent it to us yet, but the payment will still apply once PayPal releases it.
We do not offer refunds. If there are extenuating circumstances, contact support.
If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.
There are many reasons why a card may be declined, but banks typically don’t pass this information along to DigitalOcean. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.