How to Manage Payment Methods on DigitalOcean

DigitalOcean accepts the following payment methods:

  • Credit and debit cards. You can set credit and debit cards as your primary payment method. We accept Visa, MasterCard, American Express, and Discover credit cards.

    Credit and debit cards from India need to be enabled for international transactions. Cards issued by Citibank, HDFC Bank, ICICI Bank, Standard Chartered Bank, IndusInd Bank, RBL Bank, Axis Bank and Kotak Mahindra Bank are less likely to be declined than other banks.

  • Third-party providers, like PayPal and Google Pay. We accept pre-payment using PayPal but you cannot use it as your primary payment method.

We do not accept virtual, electron, or prepaid cards.

You can add, modify, and remove payment methods on the Billing page in the Payment methods section.

The Payment methods section of the billing page.

When you have more than one payment method saved to your account, the first one you add becomes the default payment method and will be charged automatically each billing cycle. Subsequent payment methods are marked as backups.

Adding a Payment Method

To add a new payment method, click Add payment method to open the Add a new payment method window.

Select the kind of payment method you want to add.

Add a credit card

Click Add a credit card to add a credit card. In the window that opens, enter the card information and click Save Card.

We may send a preauthorization request to the issuing bank to verify that the bank issued the card and will authorize charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but you are not being charged and no funds are being transferred from your card or account to DigitalOcean.

Connect Google Pay

Click Connect Google Pay to connect your Google Pay account.

The Google Pay option will only appear if you are using a Chromium-based browser, like Chrome, Brave, or Microsoft Edge. If this option isn’t visible and you expected it to be, follow our instructions on troubleshooting Google Pay.

When you connect a Google Pay account, you choose a payment method from Google Pay and allow a $0 authorization charge. This verifies the payment method for use on DigitalOcean.

Editing a Payment Method

To update the information for a saved payment method, open the menu of the payment method.

You can change the default payment method by clicking Make Default. To update the card details, click Update card to open the Edit Card window.

The Edit Card window

Make any necessary changes and then click Update Card Information.

Deleting a Payment Method

To remove a saved payment method, click the menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.

Help with Payments

Can I have a refund?

We do not offer refunds. If there are extenuating circumstances, contact support.

Can I have an extension on the due date of my bill?

We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended. If you need more time to pay your bill, contact support.

My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?

Prevent your account from being suspended by making a payment. You can add a new payment method, update an existing payment method, or pay via PayPal.

If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.

Why was my credit card declined?

There are many reasons why a card may be declined, but banks typically don’t pass this information along to DigitalOcean. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.

DigitalOcean’s terms of service prohibit credit cards issued in or with billing addresses from OFAC-sanctioned countries. For more information, including a list of countries, see section 5.7 of our Rules of Conduct in our terms of service.